Privacy Policy

Last updated: 31 July 2026 · Pace Financial Services Pty Ltd trading as Homli · ABN 80 092 349 909

Homli ("we", "us", "our") is the trading name of Pace Financial Services Pty Ltd (ABN 80 092 349 909). We are committed to protecting your privacy and handling your personal information openly, securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with, and your rights.

1. What we collect

We only collect the information we need to provide the credit assistance you've asked us for, and to run our business well. Depending on how far you progress with us, this may include:

• Contact and identity information — your name, phone number, email, date of birth, address and identification documents.
• Financial information — your income, employment, savings, expenses, debts and repayment history, collected through our fact find and supporting documents, so we can assess which lenders and products may suit you.
• Scheme eligibility information — details relevant to the Australian Government 5% Deposit Scheme, such as your citizenship or residency status and property ownership history.
• Sensitive information — only where required by a lender in the course of providing credit assistance, and only with your consent.
• Call recordings — we may record calls for training, quality and note-taking purposes. You can ask us not to record a call.
• Website and enquiry data — information you enter in our forms (such as your name, contact details and approximate savings), and technical data collected through cookies and analytics tools.

2. How we collect it

We collect information directly from you — through our website forms, over the phone, by video call, by email, and through our secure client platforms. With your consent, we may also collect information from third parties such as credit reporting bodies, your employer (to verify income), or other people you authorise, such as your accountant or a co-applicant.

3. How we use it

We use your information to assess your eligibility, provide credit assistance, recommend suitable lenders and products, prepare and submit applications on your behalf, manage your file through to settlement, provide ongoing loan reviews, respond to your enquiries, meet our legal and regulatory obligations, and improve our services. We may also use your contact details to send you helpful information and updates — you can opt out of marketing at any time by contacting us or using the unsubscribe link in any message.

4. Who we may share it with

We never sell your personal information. We only share it where necessary to assist you or where the law requires. Depending on your situation, this may include:

• Lenders and their mortgage insurers, to assess and process your application
• Our aggregator, AFG (Australian Finance Group Ltd), and the holder of the Australian Credit Licence under which we operate
• Valuers, conveyancers, solicitors and other professionals involved in your purchase
• Housing Australia and participating lenders, in connection with your place under the 5% Deposit Scheme
• Service providers that support our business — including our client relationship platform (GoHighLevel), our broking software (SalesTrekker, including lodgement through ApplyOnline), and our booking, communication and analytics tools
• Our professional advisers, auditors, and dispute resolution bodies where relevant

If you don't provide the information we ask for, we may not be able to assist you.

5. Overseas storage

Some of the service providers we use store or process data on servers located outside Australia (including the United States). Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

6. Cookies and analytics

Our website uses cookies and similar technologies, including analytics and advertising tools, to understand how the site is used and to measure our advertising. This data is generally aggregated and does not identify you personally. You can manage cookies through your browser settings.

7. Security and data breaches

We take reasonable steps to protect your information from unauthorised access, loss or misuse, including secure client platforms, access controls and staff training. In the unlikely event we suspect a data breach that may cause you serious harm, we will assess it promptly (within 30 days), and if serious harm is likely, we will notify you and the Office of the Australian Information Commissioner.

8. Access and correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us at hello@homlifinance.com.au. Easily accessible information is provided free of charge; a reasonable fee may apply to complex requests.

9. Complaints

If you're unhappy with how we've handled your personal information, please contact us first at hello@homlifinance.com.au — most concerns can be resolved quickly. If we haven't resolved your complaint within 5 business days, it will be escalated through our internal complaints process, with a written response within 45 days at most.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available at homlifinance.com.au, with the date of the last update shown at the top.

Pace Financial Services Pty Ltd trading as Homli · ABN 80 092 349 909 · 11 Clarence Street, Bellerive TAS 7018 · Credit Representative 545396 of Mortgage Australia Group Pty Ltd, Australian Credit Licence 384324 · hello@homlifinance.com.au